Terms and condition

Terms and condition

1. PURCHASE AND TRADE TERMS

The online store is open 24 hours a day, but may be closed due to maintenance. We try as far as possible to perform such maintenance at night.

An order placed on a public holiday is processed the following day of the week.

You must be at least 18 years old to buy items on the website and have a valid credit card accepted by us. If you are under 18, you must have a legal basis to enter into an agreement with us.

We can only process your order if the delivery address is a private or business address in one of the countries in the "We ship to" list.

We reserve the right to terminate the purchase agreement in any of the following situations, without being liable for damages or other costs:

-Your payment information is incorrect or can not be verified.
-Your order is made for fraud etc. or committed in connection with any criminal act or other illegal activity.
-There is an unintentional error on the website, such as a payment error or the like.
-We have reason to believe that you are under 18 years of age.

Agreements can only be entered into via the website. We do not process orders made by e-mail, letter or fax.

All our prices are in SEK and the stated prices for goods, delivery costs and other costs include taxes, VAT and customs duties.

The legal company behind Resterods.com

JBS Textile Group A/S
b/c Resteröds

Bornholmsvej 1
7400 Herning
Denmark
CVR: DK71612015

2. PAYMENT

You can pay with Visa, Visa Electron, MasterCard, Klarna and soon Swish.
It is free to use debit cards because we pay all fees.
The amount will only be deducted from your account on the day the item is sent.
A larger amount can never be deducted than you approved.
The payment is displayed as resterods.com in your bank statement.

 

Klarna's payment options

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where payment is made directly to Klarna:

Pay within 14 days: Payment time is 14 days from the shipment of the goods. The terms for paying within 14 days can be found here.
Account: Klarna Account is an account credit provided by Klarna and which gives the borrower the opportunity to pay their purchases in installments monthly with at least 1/24 (minimum SEK 50) of the total utilized credit amount or in accordance with the terms approved at checkout. For more information about Klarna Account including general terms and conditions and Standardized European consumer credit information, click here.
Pay Directly: Automatic withdrawal from your bank account: based on direct debit and your account will be debited approximately two banking days after the purchase has been completed or the item has been sent. The conditions for using direct debit can be found here.
Bank transfer: Your account will be debited immediately after the order is placed.
 
You can find more information about Klarna here and can read their terms of use here.
In order to offer a set of different payment options, we need to share your personal, contact and order information with the provider of each payment service. We recommend that you read our privacy policy.

The use of this information is regulated in accordance with current data protection laws and Klarna's privacy policy.

In order for us to be able to offer you Klarna's payment methods, we need to share some of your personal information with Klarna, such as contact and order information, so that Klarna can assess whether you can be offered their payment methods and to tailor the payment methods for you.

More information about Klarna can be found here. The use of this information is regulated in accordance with current data protection laws and Klarna's data protection policy.

3. DELIVERY

All orders over 500 SEK will be delivered free of charge to Sweden when ordering a parcel box or drop point.

Orders under 500 SEK are added to shipping costs of 80 SEK respectively for home delivery and 50 SEK for parcel boxes or drop-off points.

All orders are sent by PostNord.
Delivery time is usually 2-3 working days.

We do ship to some selected countries - those countries are found in the Country list in the checkout proces.

4. SECURITY

All personal information is protected by strong SSL encryption during transmission to us.
Card information is sent directly to NETS and can therefore not be read or copied by us or anyone else.

5. PERSONAL INFORMATION AND PERSONAL INFORMATION

All personal information in connection with a purchase is treated confidentially and is not shared with others.
Purchase information is stored for two years to ensure correct handling of warranty cases.

We use cookies to optimize the website and its functionality, which makes the visit as easy as possible for you.
You can delete cookies from your computer at any time, depending on your browser.

We use logistics which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc. These statistics are not used for direct marketing but are only used to optimize Resterods.com.

6. RECEIPT

You will receive the receipt / order confirmation as the last step in the payment process, on your e-mail and upon delivery.
The receipt / order confirmation must be saved for possible later use.

7. E-MARKETING AND NEWSLETTER

You will only receive email marketing materials and newsletters via email if you have actively requested them.
You will never receive promotional materials via regular mail from Resterods.com

8. RETURN RIGHT

At Resterods.com, of course, we follow all applicable laws and consumer rules for e-commerce, and often more.
By law, you have "only" 14 days right of withdrawal + another 14 days to return the goods if you within the first 14 days announce that you will send the return purchase.
Of course you also have these rights on Resterods.com, but on Resterods.com we have taken it a step further and offer another 365 days full return on all unused goods that are valid from the date of receipt - we call this good service!

It's easy to return your items. In your package we included a return label. 

  1. Fill out the back of your received invoice
  2. Put items you want to return into a sealed box and use the return label. 
  3. Then deliver it to the nearest parcel shop.

We will then handle your return, when we get your package. Your money is returned to the bank account from which your creditcard was used.

It usually takes 3-4 business days from when we receive your returned package until we have it handled.

Notice: Using the return label is not free.

We will withdraw 50 SEK from the returned amount for handling and shipping.
However, this does not apply to defective or incorrect goods. In these cases, Resterod's covers postage costs.

The goods must be packed correctly and damage due to incorrect packaging can invalidate your rights.

Return of used goods: According to the new legislation of 14 June 2014, you can cancel the purchase of goods in the future, even if you have used them. Any write-down will then be deducted from the amount we repay to you after we have assessed the condition and value of the item for us for trading purposes.

We recommend that you save the e-mail receipt as proof that you have delivered the package to the post office / carrier.

Notice: We do not accept packages sent to parcel shops / drop points.

If you don't want to use the return label, please send the return to this address:

Resterods
Store Nygatan 50-56
211 37 Malmø
Sweden

9. DEFECTIVE GOODS AND INCORRECT GOODS

See "Return Right" regarding return / cancellation.

If your product suffers from a defect or if we have delivered faulty products, please contact our customer service. If you can already identify the defect, etc. when the carrier wants to deliver, you should refuse to receive the product.

In the event of a defective or incorrect item, you can choose from the following options:

-Return the item and get a refund of the purchase price and all shipping costs when our customer service has processed the returned item,
-Return the item and receive a corresponding item when our customer service has processed the returned item, provided we can deliver a corresponding item, or
- Store the item and request a proportional reduction in the purchase price

When you contact customer service, you must enter the order number, any item number, and describe what is wrong with the item, etc.

You are not responsible for costs associated with returning a defective or defective item. Of course, we will refund the purchase price and the original delivery costs once we have received the item, unless you receive a new item that replaces the original item.

10. COMPLAINTS

When you shop at Resterods.com, you of course have a 24 month right to demand.

This means that you can either have the item repaired, replaced, refunded or discounted depending on the specific situation. Obviously, it is a requirement that the complaint is justified and that the error did not occur as a result of incorrect use of the product or other harmful behavior.

You must advertise within a "reasonable time" after discovering the error in the article. If you advertise within two months after the error is discovered, the complaint will always be on time.
If the complaint is justified, we will of course reimburse your (reasonable) shipping costs. Remember to get a receipt.

Unjustified complaints are subject to an investigation fee and shipping costs.

The product will be returned in the correct packaging to:

Resterods
Upplandsgatan 45
113 28 Stockholm
Sweden

11. OTHER TERMS

Website update
We do our best to update the website and ensure that prices, offers, descriptions and other information about the goods are correct. But misspellings, errors in prices, offers, descriptions and other information about the goods can occur, and sometimes we find that the price of an item is incorrectly stated.

Force Majeure
We are not responsible for delays or non-compliance with our obligations under the terms if the delay or failure to do so is due to events beyond our reasonable control.

The power of attorney in the agreement
These Terms constitute the complete terms of the agreement between us.

Disability
If one or more of the provisions of the terms and conditions can be declared completely or partially invalid, the other provisions will continue to apply.

Assignment
We have the right to transfer our rights and obligations under the agreement with you to third parties. The transfer is, of course, provided that the standard of service you provide may not be impaired. We will notify you of the transfer. By accepting these terms, you agree to such future transfer. At the same time, you accept that your rights from the time we have notified you of the transfer can only be invoked against the third party.

Personal data
We treat your personal information confidentially. Please read our privacy policy which describes how we use the personal information you provide to us in connection with the ordering process and your use of the website in general.

Team choice and location
All agreements entered into between us with these terms are governed by Swedish law. All disputes that may arise in connection with our agreement, including the existence or validity of the agreement, must be brought before a competent court in Sweden.